Terms & Conditions
Copper Coil Plumbing LLC
California Contractor License #1156839 | Licensed, Bonded & Insured
760-800-COIL (2645) | info@coppercoilplumbing.com | coppercoilplumbing.com
How These Terms Work
These General Terms & Conditions explain the basic rules that apply when Copper Coil Plumbing LLC performs work. The estimate, proposal, work order, contract, approved change orders, and these terms work together as one agreement. If a job-specific document conflicts with these general terms, the job-specific document controls for that issue.
What Must Stay in the Job-Specific Contract
- Customer name, jobsite address, and contractor business information.
- A detailed description of the work, significant materials, equipment, exclusions, and cleanup responsibilities.
- Contract price, lawful down payment, progress-payment schedule, start date, and approximate completion date.
- Who obtains permits and pays permit or inspection fees.
- Required California notices, cancellation rights and forms, mechanics lien warning, and statutory headings/type sizes.
- Whether subcontractors will be used and any required subcontractor disclosure.
- Customer and contractor signatures before covered work begins.
1. Agreement and Definitions
“Copper Coil,” “we,” “us,” and “Contractor” mean Copper Coil Plumbing LLC. “Customer,” “you,” and “Owner” mean the person or business ordering the work. “Work” means only the labor, services, materials, and equipment specifically listed in the accepted estimate, proposal, work order, contract, or approved change order.
The agreement becomes effective when it is signed or electronically accepted, unless California law requires a different form or additional notice. Electronic signatures, approvals, messages, photographs, and records may be used as part of the project file to the extent allowed by law.
2. Scope of Work and Exclusions
Copper Coil will perform the Work described in the accepted job document. Anything not specifically listed is excluded. Drawings, photographs, verbal discussions, or site observations do not add work unless they are included in the written scope or later approved in a written change order.
Unless expressly included, the price does not cover painting, drywall, stucco, tile, flooring, cabinetry, landscaping, paving, concrete, trench compaction certification, engineering, surveying, hazardous-material testing or removal, mold work, utility-company charges, or repairs by other trades.
We may use reasonable professional judgment to choose the sequence and method of performing the Work, while following applicable codes, manufacturer instructions, permit requirements, and accepted trade practices.
3. Estimates, Pricing, and Assumptions
An estimate is based on conditions that are reasonably visible or disclosed when the estimate is prepared. Unless the estimate states otherwise, pricing may be accepted for 30 days and may be revised before acceptance if material prices, permit costs, taxes, or the known scope changes.
A fixed-price estimate covers only the written scope and stated assumptions. Time-and-material work is billed using the labor rates, service charges, equipment charges, and material pricing stated in the job document. A diagnostic or service-call fee pays for the visit and evaluation and is due even when the Customer chooses not to approve a repair, unless the estimate states otherwise.
Measurements, quantities, and completion dates are reasonable estimates unless expressly guaranteed in writing.
4. Hidden, Unsafe, or Unknown Conditions
Plumbing is often concealed inside walls, under floors, below concrete, in crawlspaces, or underground. Conditions such as corrosion, failed fittings, improper prior work, root intrusion, collapsed piping, unmarked utilities, rock, groundwater, asbestos-containing material, mold, structural damage, or code violations may not be visible before work begins.
When an unexpected condition affects safety, price, timing, or the method of repair, Copper Coil may pause the affected work. We will explain what was found and provide a written change order or revised recommendation before performing additional work outside the approved scope, except when immediate action is reasonably necessary to prevent injury or serious property damage and the law allows it.
The Customer is responsible for additional costs caused by concealed or previously undisclosed conditions unless those costs result from Copper Coil’s failure to perform the agreed Work with reasonable care.
5. Change Orders and Additional Work
Changes to the scope, price, payment schedule, materials, or completion date must be documented and approved in writing before the changed work begins when required by law. A change order will describe the added or deleted work, the price adjustment, and any expected effect on scheduling or progress payments.
Customer requests made in the field are not approved changes until documented. Text messages or electronic approvals may be used only when they satisfy applicable legal requirements. Copper Coil is not required to perform extra work until the change and payment terms are approved.
6. Customer Responsibilities and Site Access
The Customer will provide safe and reasonable access to the jobsite, plumbing fixtures, shutoffs, panels, crawlspaces, attics, meter areas, cleanouts, and other work areas. The Customer will identify known private utilities, septic components, irrigation, security systems, concealed piping, and other known hazards or restrictions.
The Customer will remove or protect valuables, fragile items, furniture, vehicles, electronics, and personal property near the work area. Children and pets must be kept safely away from tools, open trenches, work zones, and technicians.
Unless the scope states otherwise, the Customer will provide available water, electricity, restroom access where appropriate, parking, and permission to temporarily shut off utilities. The Customer is responsible for obtaining approvals from landlords, homeowners associations, property managers, lenders, or other owners before work begins.
7. Permits, Codes, and Inspections
Work will be performed under the codes and permit requirements enforced by the authority having jurisdiction at the time of permit application. California’s statewide codes may be supplemented by lawful local amendments, utility requirements, fire-authority requirements, or inspector interpretations.
The job document will state who is responsible for obtaining permits. When Copper Coil obtains a permit, permit fees and related inspection costs are included only if listed. Corrections required because of pre-existing conditions, work by others, plan changes, or newly discovered code issues are additional work unless specifically included.
An inspection approval confirms compliance only within the inspector’s authority. It is not a guarantee that concealed, unrelated, or existing parts of the plumbing system are defect-free.
8. Materials, Equipment, and Substitutions
Materials and equipment will be those described in the job document or a reasonably equivalent substitute when the specified product is unavailable, discontinued, delayed, or changed by the manufacturer. Any material substitution that materially changes appearance, function, warranty, or price will be discussed with the Customer before installation when reasonably possible.
Special-order, custom, or nonreturnable items may require lawful advance payment arrangements stated in the job-specific contract. California residential down-payment and progress-payment limits still apply where required.
Manufacturer warranties are provided by the manufacturer and are subject to its registration, maintenance, and claim rules. Copper Coil does not control manufacturer decisions or product availability.
9. Customer-Supplied Materials
When the Customer supplies fixtures, appliances, parts, or materials, the Customer is responsible for correct selection, completeness, compatibility, condition, code compliance, and availability. Copper Coil may refuse to install an item that appears unsafe, damaged, counterfeit, incomplete, unsuitable, or noncompliant.
Unless caused by improper installation, Copper Coil is not responsible for defects, leaks, delays, missing parts, performance problems, or manufacturer warranty issues involving Customer-supplied materials. Additional time spent correcting product problems or making return visits may be billed.
10. Scheduling, Delays, and Work Hours
Start and completion dates are good-faith estimates unless the contract expressly states otherwise. Scheduling may be affected by inspections, permits, weather, emergencies, utility shutdowns, access problems, concealed conditions, supplier delays, backordered materials, labor availability, changes requested by the Customer, or events beyond Copper Coil’s reasonable control.
Copper Coil will communicate material delays and resume work within a reasonable time after the cause is resolved. Delays do not automatically cancel the agreement or create liability for lost use, lost rent, business interruption, inconvenience, or other indirect damages, except where liability cannot legally be limited.
11. Payment Terms
The contract price and payment schedule are stated in the job-specific agreement. For California home improvement work, Copper Coil will not request or accept a down payment greater than the amount allowed by law, and progress payments will not exceed the value of work performed or materials delivered as required by law.
Invoices are due as stated on the invoice or contract. The Customer may not withhold undisputed amounts because of a good-faith dispute about another amount. Copper Coil may pause work, delay scheduling, or decline additional work when an undisputed payment is overdue, after giving any notice required by law.
Returned or reversed payments may be charged the actual bank or processing cost allowed by law. Any interest, late charge, collection cost, attorney fee, or prompt-payment remedy will apply only if stated in the agreement and legally enforceable.
Payment does not waive a valid warranty claim. Copper Coil may provide conditional or unconditional lien releases when appropriate and after the related payment has cleared.
12. Completion, Walkthrough, and Cleanup
Work is substantially complete when the plumbing work can be used for its intended purpose, even if minor correction or closeout items remain. Permit finalization, manufacturer parts, or items assigned to the Customer or another trade may occur later.
Copper Coil will remove its ordinary work debris and leave the immediate work area broom-clean unless the scope states otherwise. Disposal of hazardous material, contaminated soil, large demolition debris, or property belonging to others is excluded unless listed.
The Customer should promptly report visible concerns during the final walkthrough or within a reasonable time after discovery. Using the completed work or making final payment does not eliminate rights that cannot legally be waived.
13. One-Year Workmanship Warranty
Unless a different written warranty is provided, Copper Coil warrants its qualifying workmanship for one year from substantial completion. If covered workmanship is defective, Copper Coil will choose a reasonable method to inspect and correct the workmanship at no labor charge.
The warranty does not cover normal wear, abuse, neglect, lack of maintenance, freezing, excessive pressure, hard water, corrosive water, sewer roots, recurring clogs, movement or settling, vandalism, pests, acts of nature, utility conditions, manufacturer defects, Customer-supplied materials, work changed or repaired by others, or failures outside the original scope.
The Customer must provide reasonable access and notify Copper Coil promptly. Emergency work performed by another contractor without giving Copper Coil a reasonable opportunity to inspect may not be reimbursable, except when immediate action was reasonably necessary to protect persons or property.
Nothing in this warranty limits rights or remedies that cannot be waived under California law.
14. Existing Plumbing and Code Deficiencies
Connecting to or repairing one part of an existing system does not mean Copper Coil has inspected, approved, or warranted the entire system. Older or deteriorated piping, valves, fixtures, drains, vents, supports, electrical connections, gas systems, or water-heating components may fail when disturbed or returned to service.
Copper Coil is responsible for damage caused by its failure to use reasonable care, but is not responsible for failure of an existing component solely because it was already worn, corroded, improperly installed, inaccessible, or near the end of its useful life.
Code upgrades outside the agreed scope are excluded unless required for the permitted work or necessary for safe completion. Required upgrades will be handled by written change order when possible.
15. Drain, Sewer, and Hydro-Jetting Services
Drain cleaning is intended to restore flow through the accessible portion of the line. It does not guarantee that a drain will remain open or that the pipe is free from damage, roots, grease, scale, bellies, offsets, foreign objects, or structural failure.
Cable machines, cutters, cameras, locating equipment, and hydro-jetting involve risk when used in deteriorated, improperly installed, or unknown piping. Copper Coil may stop work when continued service could damage equipment or piping. Retrieval of stuck equipment, excavation, pipe repair, access creation, or additional diagnostics are separate work unless included.
Camera findings and electronic locating are professional opinions based on conditions at the time, access, signal quality, visibility, pipe material, and equipment limitations. Exact depth and location should be verified before excavation.
16. Leak Detection and Diagnostic Work
Leak detection and diagnostic services use available evidence, testing, instruments, and professional judgment to narrow the likely source of a problem. No non-destructive method can guarantee the exact location or identify every leak, especially where piping is concealed, multiple leaks exist, sound travels, soil conditions interfere, or access is limited.
Exploratory opening, excavation, isolation, pressure testing, tracer gas, camera work, or additional visits may be recommended. These services and resulting repairs are additional unless included in the approved scope.
A diagnostic fee is earned for the time, equipment, and analysis provided, even when the cause cannot be confirmed without further authorized work.
17. Water Pressure, Shutoffs, and System Testing
Opening or closing old valves, restoring water pressure, or testing a plumbing system may reveal weak components or existing leaks. Copper Coil will use reasonable care but cannot guarantee the condition of components outside the approved scope.
Pressure tests, flow tests, and operational tests are limited to the system portions and test conditions described. Passing a test does not guarantee future performance or the condition of inaccessible components. The Customer is responsible for maintaining pressure-regulating valves, expansion control, water treatment, and other protective equipment unless included in the Work.
18. Excavation, Underground Utilities, and Restoration
Before excavation, the parties will identify whether Copper Coil or the Customer is responsible for public utility notification and private utility locating. Public utility marking services generally do not locate Customer-owned water, sewer, gas, electrical, irrigation, septic, propane, communication, or landscape systems.
The Customer must disclose known private utilities and may be required to arrange private locating. Copper Coil is not responsible for damage to an undisclosed, unmarked, inaccurately marked, or improperly installed private utility unless the damage results from Copper Coil’s failure to use reasonable care.
Unless listed, excavation pricing assumes ordinary soil and excludes rock, groundwater, contaminated soil, buried debris, unstable trench conditions, shoring, engineered compaction, testing, paving, concrete, landscaping, irrigation restoration, and finish grading. Backfill may settle. Compaction certification and restoration are excluded unless specifically included.
19. Access Openings and Property Protection
Copper Coil will use reasonable care to protect the work area. Plumbing access may require cutting or removing drywall, plaster, stucco, tile, cabinets, flooring, concrete, roofing, insulation, landscaping, or other finishes. The written scope will identify restoration that is included.
Reasonable differences in patches, texture, color, grain, dye lot, aging, or finish may remain even when restoration is included. Exact matching is not guaranteed unless expressly stated.
Copper Coil is not responsible for pre-existing damage, hidden defects, or ordinary disturbance reasonably necessary to reach concealed plumbing. We remain responsible for damage caused by negligent performance of the Work.
20. Hazardous and Unsanitary Conditions
Copper Coil may stop work if asbestos, lead, mold, sewage contamination, hazardous chemicals, unsafe electrical conditions, structural instability, vermin, illegal activity, threats, weapons, or other unsafe conditions are present. The Customer is responsible for qualified testing, remediation, clearance, and related delay costs unless the agreement states otherwise.
Copper Coil does not perform asbestos abatement, mold remediation, hazardous-waste removal, or other specially regulated work unless properly licensed and expressly contracted to do so.
21. Subcontractors and Other Trades
Copper Coil may use properly licensed subcontractors when allowed by the agreement and law. Required disclosures will be included in the job-specific contract or change order. Copper Coil will coordinate its own subcontractors but is not responsible for persons hired directly by the Customer.
Delays, defects, or damage caused by the Customer’s contractors or other trades may result in additional charges. No other person may alter Copper Coil’s completed work without affecting warranty coverage for the altered portion.
22. Insurance, Risk, and Limits on Damages
Copper Coil will maintain the contractor license, bond, and insurance required for its operations. The Customer should maintain property insurance and take reasonable steps to protect the property during construction.
To the fullest extent allowed by law, neither party is responsible to the other for remote or indirect losses such as lost profits, lost rent, loss of use, business interruption, emotional distress, or special consequential damages that were not directly caused by that party’s breach or negligence. This limitation does not apply to fraud, willful misconduct, personal injury, statutory rights that cannot be waived, or liability that California law does not allow the parties to limit.
Any monetary limitation stated in a job-specific agreement must be reasonable, clearly disclosed, and reviewed by California counsel before use.
23. Suspension or Termination
Copper Coil may suspend or terminate the Work for nonpayment, unsafe conditions, denied access, permit problems, interference, material breach, or a Customer direction that would violate law or create an unsafe condition, after providing any notice and opportunity to cure required by the agreement or law.
The Customer may terminate as allowed by the contract and applicable cancellation laws. Upon lawful termination, the Customer is responsible for authorized work performed, materials properly ordered, permit costs, demobilization, and other recoverable amounts, subject to California law.
Cancellation rights required for home solicitation, home improvement, disaster, senior, or other transactions must be provided in the job-specific contract and are not replaced by this section.
24. Disagreements and Opportunity to Correct
Both parties agree to communicate promptly and make a good-faith effort to resolve concerns. Before hiring another contractor to correct claimed defective work, the Customer should give Copper Coil written notice and a reasonable opportunity to inspect and propose a correction, except in a genuine emergency.
Any mediation, arbitration, venue, prevailing-party attorney-fee, or jury-waiver provision should appear in the signed job-specific agreement and must be separately reviewed for enforceability. These terms do not require arbitration by themselves.
California law governs the agreement. Claims may be subject to statutes of limitation, CSLB procedures, mechanics lien rules, and other remedies that these terms do not eliminate.
25. Notices, Records, and Privacy
Project communications may be delivered personally, by mail, email, text message, or the electronic platform used for estimates and invoices, when allowed by law. Statutory cancellation notices must be delivered in the manner permitted by the applicable law and contract.
Copper Coil may keep contracts, approvals, photographs, test results, invoices, payment records, and communications for business, warranty, insurance, tax, licensing, and legal purposes. Customer information will not be sold. Information may be shared with employees, subcontractors, suppliers, payment processors, accountants, insurers, attorneys, regulators, or authorities as reasonably necessary to perform the Work or comply with law.
Photographs of the work may be used for documentation. Marketing use of images that identify the Customer, address, occupants, or private property should require permission.
26. General Legal Terms
The accepted estimate, proposal, contract, attachments, approved change orders, and these terms are the entire agreement concerning the Work. A waiver of one requirement does not waive another. If one provision is unenforceable, the remaining provisions stay effective to the extent allowed by law.
Headings are for convenience. Words such as “including” mean “including without limitation.” No term will be interpreted to waive a consumer right, contractor duty, licensing rule, building standard, or remedy that cannot legally be waived.
These terms may be updated for future jobs. The version incorporated into the signed agreement controls that job.
Copper Coil Plumbing LLC | CA Lic. #1156839 | 760-800-COIL (2645)
